Absolutely! Our standard hours of operation are 10am – 6pm, Monday through Friday and Saturday by appointment. However, Warren lives within 100yards of the vault and is happy to accommodate any off-hours requests. A little notice is all we ask.
We carry blanket insurance on the contents within our care with certain limitations and self insure for minor incidents. We are also an authorized provider to the Chubb Masterpiece Protection Network and augment our insurance by referring clients to a local broker who can fill all of their needs through Chubb’s Sommelier Package which will encompass their collection at home and in our care
Utilizing proprietary software developed by Fireball Technology Group, Iron Gate has a state of the art inventory management system housed on servers that reside offsite and managed 24×7. Every case is individually barcoded giving us an instant reading on the contents and owner.
Our client’s volume ranges greatly but the average is 50 cases per client. Our maximum is only limited by our capacity. Our standard minimum is 20 cases but we’ll make exceptions if a client is growing their collection.
Yes. With written authorization we can have your wine delivered in your absence. We will also take delivery from the LCBO or local agents. When we receive a wine it is inventoried and you are sent a digitally signed copy of the inventory receipt. All paperwork is retained here for your records.
Iron Gate is not a self serve facility and can only be accessed with one of our staff. That said, we are always happy to accommodate after hours requests for both delivery and pick up when reasonable.
Wine in Ontario can only be bought through the LCBO or a private wine auction. Iron Gate provides services to assist our clients in growing their wine collections. Please call us for your specific needs and we can discuss how we can be of assistance.
We have connections with a number of shipping companies both to and from other provinces or countries. We will manage the process for our storage clients and refer other inquiries to the appropriate companies.